JO
Johann O
1 reviews | Active since May 2015
05 Oct 2015, 14:08
MTN FAILS TO ADHERE TO CLIENTS
I have now logged different enquiries with different departments within MTN and they promise to phone me back with the feedback. My billing has been incorrect since May 2015 and they have to argue with their contract. I have a written and signed contract with 3 of my contracts with MTN and they have the nerve to state that it is incorrect. They do not care about their clients. I need feedback regarding my fees to be reversed back into my account and if the account issue has been sorted out, but sadly nobody can assist as everything is call center based. MTN
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Replies (2)
MTN South Africa's replyOfficial
06 Oct 2015, 07:45Hello OZZEY696,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per reference *** and REQ:***, credit for R1412.85 will be passed for charges incorrectly for invoices 2015-05-20 to 2015-09-20 this credit has been finalized 2-10-2015.
The credit will be captured to the account, allow +-10 working days.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per reference *** and REQ:***, credit for R1412.85 will be passed for charges incorrectly for invoices 2015-05-20 to 2015-09-20 this credit has been finalized 2-10-2015.
The credit will be captured to the account, allow +-10 working days.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply06 Oct 2015, 07:45
Official
Hello OZZEY696,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per reference *** and REQ:***, credit for R1412.85 will be passed for charges incorrectly for invoices 2015-05-20 to 2015-09-20 this credit has been finalized 2-10-2015.
The credit will be captured to the account, allow +-10 working days.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per reference *** and REQ:***, credit for R1412.85 will be passed for charges incorrectly for invoices 2015-05-20 to 2015-09-20 this credit has been finalized 2-10-2015.
The credit will be captured to the account, allow +-10 working days.
Kind Regards,
Alice van der Merwe
***
JO
Johann O's updateReviewer Update
04 May 2016, 17:36Good day,
Can someone please contact me as there should be another refund due as the billing error was never fixed. I have layed 2 complaints since and have had no joy from this. I cant even cancel the contracts because the process is USELESS as I have requested cancellation quotations 3 times already as well and nothing has been emailed to me as promised. I have been with MTN since I can remember, but I can no longer tolerate the poor service you guys give consumers. I am not even on prepaid, I have 3 lines and 3 contracts with MTN but you refuse to look after your clients, so I am afraid you will lose them now.
Please see if you can assist me.
JO
Johann O's update04 May 2016, 17:36
Reviewer Update
Good day,
Can someone please contact me as there should be another refund due as the billing error was never fixed. I have layed 2 complaints since and have had no joy from this. I cant even cancel the contracts because the process is USELESS as I have requested cancellation quotations 3 times already as well and nothing has been emailed to me as promised. I have been with MTN since I can remember, but I can no longer tolerate the poor service you guys give consumers. I am not even on prepaid, I have 3 lines and 3 contracts with MTN but you refuse to look after your clients, so I am afraid you will lose them now.
Please see if you can assist me.