ZL
Zanele L
1 reviews | Active since Oct 2015
31 Oct 2015, 20:11
MTN fails to adhere to client & are sucking us dry
In mid-September I received a message from MTN that my contract expires on the 28/09/2015 and I immediately called Mtn (808)to cancel both my contracts and migrate both my numbers. The lady who spoke to me said I should phone on the 29/09/2015 since its expiring on the 28/09/2015 and the other one has long expired. On the 29/09/2015 I phone (808) again to cancel both my contracts. They confirmed the cancellation and told me that they are sending an email cancelling my contract and that I am going to receive an sms after 2 days confirming it. On the 21/10/2015 I received airtime,smses &
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MTN South Africa's replyOfficial
02 Nov 2015, 16:51Hello Pub404,
Thank you for your time.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do pick up that you have called in on the 29-9-2015 to convert the 2 numbers to pre-paid. The pre-paid migration has been done today, allow +-2-24 hour for the system to pull this through on the network.
The account balance no on the account R491.30. We have passed a credit for R431.44 for the October invoices. On invoic E*** for cell *** we do pick up the account has been billed for content usage. Content usage is not part of MTN service and we do not credit the account for this service.
The balance for R59.86 need to be paid to bring the account balance to R0.00 and to clear the account.
The debit order has not been cancelled, the debit order will be send for R59.86(content) and after this no more payments will be deducted.
Kind Regards,
Alice van der Merwe
***
Thank you for your time.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do pick up that you have called in on the 29-9-2015 to convert the 2 numbers to pre-paid. The pre-paid migration has been done today, allow +-2-24 hour for the system to pull this through on the network.
The account balance no on the account R491.30. We have passed a credit for R431.44 for the October invoices. On invoic E*** for cell *** we do pick up the account has been billed for content usage. Content usage is not part of MTN service and we do not credit the account for this service.
The balance for R59.86 need to be paid to bring the account balance to R0.00 and to clear the account.
The debit order has not been cancelled, the debit order will be send for R59.86(content) and after this no more payments will be deducted.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply02 Nov 2015, 16:51
Official
Hello Pub404,
Thank you for your time.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do pick up that you have called in on the 29-9-2015 to convert the 2 numbers to pre-paid. The pre-paid migration has been done today, allow +-2-24 hour for the system to pull this through on the network.
The account balance no on the account R491.30. We have passed a credit for R431.44 for the October invoices. On invoic E*** for cell *** we do pick up the account has been billed for content usage. Content usage is not part of MTN service and we do not credit the account for this service.
The balance for R59.86 need to be paid to bring the account balance to R0.00 and to clear the account.
The debit order has not been cancelled, the debit order will be send for R59.86(content) and after this no more payments will be deducted.
Kind Regards,
Alice van der Merwe
***
Thank you for your time.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do pick up that you have called in on the 29-9-2015 to convert the 2 numbers to pre-paid. The pre-paid migration has been done today, allow +-2-24 hour for the system to pull this through on the network.
The account balance no on the account R491.30. We have passed a credit for R431.44 for the October invoices. On invoic E*** for cell *** we do pick up the account has been billed for content usage. Content usage is not part of MTN service and we do not credit the account for this service.
The balance for R59.86 need to be paid to bring the account balance to R0.00 and to clear the account.
The debit order has not been cancelled, the debit order will be send for R59.86(content) and after this no more payments will be deducted.
Kind Regards,
Alice van der Merwe
***