MTN fails the simplest task

Pure garbage. I bought airtime earlier today on my phone using the banking app, upon purchasing airtime from MTN nothing was reflected and with my Vodacom sim catd it loaded up instantly, without delay or pause. I contacted MTN customer service about this and was informed to wait for an hour for the amount to reflect, an hour later still nothing. I called them back and the 1st person I got through to had me on mute as if I'm not aware of that tactic the second person I got through to informed me that I may have to call Capitec to see if there is no error on their side, which surprised me cause my call is about airtime so obviously I can't call anyone until that's resolved, secondly Vodacom recharged without any error using the same banking app right after buying MTN. This isn't the 1st outrage from MTN and a friend of mine also lost money last night due to MTN. This is nonsense, complete garbage and we would expect an African based service provider to be far more competent, they are a billion dollar company with Tuck shop delivery.