Mtn fails me again

Ticket number:*** Mtn continues to fail me and it’s honestly starting to frustrate me,how can 4 people who works for the same company have different information?i phones yesterday wanting to ask if I’ll be able to increase my me2u transfer limit as I wasn’t even aware that it was R200 since I had bought R1000 airtime by a mistake and was trying to sell it so that I can recover my money so the lady that I spoke to “Phindile” said that yes it can be increased to a R1000 and she had an option to increase it on her side and she did increase it I must just switch of my phone on again and try to transfer if it doesn’t allow me I must then phone back and they’ll log a ticket for me.fair enough I did but unfortunately it wasn’t allowing me to make a transfer so I phoned again spoke to another lady who then told me that it’s showing that it’s still pending on their side and usually takes 2-24 hours for it ,so I waited 2hours phoned again as I remembered that phindile had told me that they’ll have to log a ticket for me so this time I spoke to a guy who logged the ticket and told me that by doing so we will be ****ing 2 birds with 1 stone as the first option is still pending so today after 24 hours I phoned and the lady that I spoke too told me a totally different story apparently the limit cannot be increased “WOW” just wow the support team even showed her terms and conditions and even her supervisor confirmed that.honestly now who do I believe?can somebody please increase my damn me2u transfer limit pleeeease God I’m frustrated enough that I lost my R1000 now I have to deal with this level of incompetency???