MTN fails clients
MTN has made no progress on their system malfunctions this month. First they failed to upload the monthly provision/ package to two of my lines. Then they wiped out whatever balances existed including what I was forced to buy because of the first problem. They have not figured out that they should correct the clients' positions while they battle through their technological ineptness. My frustration and costs mount as I await the sms, airtime and data to be credited to the lines affected, forced to buy every few days. I was with Nashua Mobile from 1995 and had no issues, and superlative service in all areas. Since the book was sold to mtn... I have had more than my share of frustration! Get your act together!
Good day Roshni,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we are experiencing issues with the allocation of airtime and then disappearing. I require your cell number and ID number to escalate your complaint and get your airtime allocated.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Roshni,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we are experiencing issues with the allocation of airtime and then disappearing. I require your cell number and ID number to escalate your complaint and get your airtime allocated.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,