1 reviews | Active since Apr 2014
MTN FAILS BIG TIME
<p>On 19 December 2016 I upgraded over the telephone after MTN contacted me. They promised that my phone will be delivered by the 23rd of the same month at the latest. It was urgent seeing that my old phone wasn't working and I was left without a phone. On the 27th I went to the MTN Centre in the Somerset Mall. They said that although my new contract was uploaded and active they cannot help me with a phone and that it was not their problem - it was a 3rd party that did the upgrade. They cannot do anything to help me even though I pay MTN for the phone. To this day I have not heard one word from MTN or a third party - I have not received a phone but I am paying MTN for the phone - I don't pay they cut my line. I am locked into a 24 month contract. This is basically theft as they are taking my money but never provided the phone - and it is not their problem.</p>
I have referred the matter to the Consumer Protection Centre and hope they get at least R1 000 000.00 fine in terms of the Consumer Protection Act.
I have referred the matter to the Consumer Protection Centre and hope they get at least R1 000 000.00 fine in terms of the Consumer Protection Act.
Good day Johan,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that your query has been escalated with high priority to the relevant supervisory team as per Eppix ref *** (2017-01-09 12:08).
We sincerely hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Johan,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that your query has been escalated with high priority to the relevant supervisory team as per Eppix ref *** (2017-01-09 12:08).
We sincerely hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
I will be surprised if hear anything - I have been waiting since the 23rd and I have not received one phone call from MTN. Why would that change now. I have lodged a number of queries and phoned countless times.
I will be surprised if hear anything - I have been waiting since the 23rd and I have not received one phone call from MTN. Why would that change now. I have lodged a number of queries and phoned countless times.
I still have no feedback on this matter. I am still paying for a phone I do not have. Nobody makes contact and the MTN call centres cannot help - they put you through to CCI who is so *********** that they don't even know where my phone is. They also promised to phone me back last week. Still no word.
I still have no feedback on this matter. I am still paying for a phone I do not have. Nobody makes contact and the MTN call centres cannot help - they put you through to CCI who is so *********** that they don't even know where my phone is. They also promised to phone me back last week. Still no word.