BH
Bjorn H
1 reviews | Active since Mar 2013
21 Aug 2015, 11:01
MTN fails again
- Upgraded on 7 Aug<br> - Still no delivery of handset, 16 days and counting<br> - Created MTN online account (a painful experience in its own right) but no option to query or lodge a complaint (if there is can't find it)<br> - MTN Direct call centre bombed out several times on transfer to support<br> <br> What to do...? Alas I am not surprised, a bit of deja vu really, as I had much the same experience when switching to MTN a couple of years ago.
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MTN South Africa's replyOfficial
10 Sept 2015, 15:02Hello BjornHavemann,
Thank you for your post.
The matter has been escalated to the Mtn Direct Supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Kindly receive our sincere apologies for the inconvenience caused.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post.
The matter has been escalated to the Mtn Direct Supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Kindly receive our sincere apologies for the inconvenience caused.
Warm Regards
Ntebaleng
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 15:02
Official
Hello BjornHavemann,
Thank you for your post.
The matter has been escalated to the Mtn Direct Supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Kindly receive our sincere apologies for the inconvenience caused.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post.
The matter has been escalated to the Mtn Direct Supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Kindly receive our sincere apologies for the inconvenience caused.
Warm Regards
Ntebaleng
REQ:***
Best regards,