MTN - FAILING YOUR NATION #mtnshameonyou"

MTN I've been trying to Buy extra Data for my ZTE Router for the past week. I have 5 ways to contact you:

1. Website Contact Form: You promise to respond in 8-12 Business Hours. Do you think even your promise is good enough for us when you run out of data. I've completed a contact form every day for the past week - 2 of them were answered way beyond 12 hours. Secondly when I eventually did get an answer they were absolutely meaningless "Sorry due to system upgrade to Siyakhula...... bla bla bla" with no alternative option to fix the problem or any indication when the system problem will be fixed!!

2. MTN App: Nothing on your App works due to system upgrade to Siyakhula, No buying of data by adding to your account or via credit card - just Error Error everytime. Cannot transfer Data from one account to the other Cannot see linked numbers Everything just sorry due to system upgrade. MTN have you ever heard of UE (User Experience) - this is what you need to test very very thoroughly before you launch a system upgrade.

3. Phone Call: Just meaningless circles and loops with all kinds of empty promises "We've got U". Today 30 Minutes waiting for a service "champion" (nogal) until my phone battery went dead.

4. WhatsApp Chat: If I can get hold of that ChatBot I will strangle him - meaningless circles / loops.

5. Website Log-On into my Profile: "Oops This page isn't working"

#wegotu - Really - at this time when SA need data more than ever - it is our only connection with the outside world. And what is most frustrating, where I life and work on a farm producing food (which is desperately needed to feed the hungry) I can only use MTN - only network coverage.

You should be ashamed of yourself MTN - very very ashamed. You are failing your nation !! #mtnshameonyou