ZM
Zwelakhe M
1 reviews | Active since Oct 2013
16 Sept 2015, 16:28
MTN Failing to remove content subscription
MTN is failing to remove content subscription on my account. I have tried *141*5# option 4 but my phone says I am not subscribed to anything. <br> <br> My account is billed R22 per day by these content services and when I ask MTN to remove they say they cant. If they cant who else must remove as they are my service provider.<br> <br> MTN has been slacking off recently and the poor customer service will really hurt you in the long run.<br> When my 3 lines come to an end I will not be continuing with such poor service. <br> <br> Your service is appalling. SIES!!!
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MTN South Africa's replyOfficial
16 Sept 2015, 17:16Hello Mduduzi86,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have been billed for content service, note that this is not part of MTN services and we cannot credit the account for this. The content provider Integrat and the request has been sent to them to remove your number. The reference number #***.
You may contact them on 27.11.476.7710.
The *141*5# option is just to set this service on the SIM card not to be billed for this service. Select option written content billing. This will blocked them
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have been billed for content service, note that this is not part of MTN services and we cannot credit the account for this. The content provider Integrat and the request has been sent to them to remove your number. The reference number #***.
You may contact them on 27.11.476.7710.
The *141*5# option is just to set this service on the SIM card not to be billed for this service. Select option written content billing. This will blocked them
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply16 Sept 2015, 17:16
Official
Hello Mduduzi86,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have been billed for content service, note that this is not part of MTN services and we cannot credit the account for this. The content provider Integrat and the request has been sent to them to remove your number. The reference number #***.
You may contact them on 27.11.476.7710.
The *141*5# option is just to set this service on the SIM card not to be billed for this service. Select option written content billing. This will blocked them
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have been billed for content service, note that this is not part of MTN services and we cannot credit the account for this. The content provider Integrat and the request has been sent to them to remove your number. The reference number #***.
You may contact them on 27.11.476.7710.
The *141*5# option is just to set this service on the SIM card not to be billed for this service. Select option written content billing. This will blocked them
Kind Regards,
Alice van der Merwe
***