1 reviews | Active since Apr 2014
MTN Failing to provide a proper service.
Mtn is seriously busy testing my limits. Fist of all, i lodged a query last year regarding signal issues at my house. They responded saying the don't have stock of boosters. In Feb 2020 I logged another query, and they still had no boosters, which is pathetic because you can buy them yourself, but I pay MTN for a service so I expect them to sort it out since their coverage map shows great signal at my adress.
Now comes the upgrade part.... went to MTN Heidelberg Mall on Saturday 2 May to do the upgrade. Everything was done and delivery was set for Wednesday 6 May, then the issues started, now Themba from MTN Heidelberg Mall says the device we want is not on the system, but I can find it on their website. So basically MTN is telling me to f**k off but please keep on paying us. No reception at home and no support in store when trying to upgrade. I think Ill just wait my contract out and move to a provider that can provide a service that I pay for.
