MM
Marnus M

1 reviews | Active since Apr 2014

06 May 2020, 11:25

MTN Failing to provide a proper service.

Mtn is seriously busy testing my limits. Fist of all, i lodged a query last year regarding signal issues at my house. They responded saying the don't have stock of boosters. In Feb 2020 I logged another query, and they still had no boosters, which is pathetic because you can buy them yourself, but I pay MTN for a service so I expect them to sort it out since their coverage map shows great signal at my adress.

Now comes the upgrade part.... went to MTN Heidelberg Mall on Saturday 2 May to do the upgrade. Everything was done and delivery was set for Wednesday 6 May, then the issues started, now Themba from MTN Heidelberg Mall says the device we want is not on the system, but I can find it on their website. So basically MTN is telling me to f**k off but please keep on paying us. No reception at home and no support in store when trying to upgrade. I think Ill just wait my contract out and move to a provider that can provide a service that I pay for.

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Replies (1)
MM
Marnus M's update15 Mar 2021, 07:54
Reviewer Update
Almost a year later, and no response from MTN. Their signal in fact just got worse over the years. Pathetic to say the least. Lucky for us, our contracts are almost due for upgrade, and that means we will also be able to cancel and leave this pathetic company.