SN
Sydwell N

1 reviews | Active since Dec 2015

08 Mar 2016, 20:49

mtn failing to keep their promise

i have lodged a complaint about mtn for failing to communicate with me with regards to the cancellation of my contract with them, on the 3rd of march 2016 cavin responded by saying that MTN lawyers will contact me, since then i have not been contacted, and no arrangement have been made up to so far. <br> <br> i have checked credit status and it reveals that mtn handed me to their lawyers who does not want to communicate with me. i have been trying to contact mtn since 2015 july in order to request settlement amount of my contract, so that i can cancel it, but mtn does not want to give me. i want to terminate my contract with mtn and have my name removed from credit bureau as a bad payer. please call me. please

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Mar 2016, 08:27
Official
Hello Nsydwell,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the account has been handed over to the legal department, from our side we cannot see the amount owing to MTN.

Please email the legal department on *** to assist you with feedback.

Kind Regards,

Alice van der Merwe

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