AP
Amy P
1 reviews | Active since Dec 2015
04 Jan 2016, 09:46
MTN Failing to deliver on promises once again
I was told that I was being credited for +R3600 for the last issue logged in hellopeter against MTN however yet again MTN has failed to deliver.<br> <br> Why have I now been charged 2k ?????<br> This is the bank reference : MTN SP A******<br> <br> I need this amount deposited back into my bank account TODAY - a credit is not acceptable anymore - I need that money to live. <br> <br> I also received an sms today saying my data was up yet its letting me use my 3G - what happened to the usage that was set on my phone ? How is the customer meant to trust MTN ? <br>
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MTN South Africa's replyOfficial
05 Jan 2016, 12:51Hello amyputty,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the request has been sent to the banking department on the 4-1-2016 to refund the amount for R3025.63 back to your bank account as per REQ:***. This will take 5 working days before the refund will be finalized.
Note on this number you have set up the usage limit for R0.00 the SMS notify you that you have used up the free data 500MB and the 350 minutes you need to load data and airtime now on the sim card for further usage until the next allocation for the new month allocation.
Once this has been used up the account will change to Top Up package and the account will not be billed for any calls or data usage.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the request has been sent to the banking department on the 4-1-2016 to refund the amount for R3025.63 back to your bank account as per REQ:***. This will take 5 working days before the refund will be finalized.
Note on this number you have set up the usage limit for R0.00 the SMS notify you that you have used up the free data 500MB and the 350 minutes you need to load data and airtime now on the sim card for further usage until the next allocation for the new month allocation.
Once this has been used up the account will change to Top Up package and the account will not be billed for any calls or data usage.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply05 Jan 2016, 12:51
Official
Hello amyputty,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the request has been sent to the banking department on the 4-1-2016 to refund the amount for R3025.63 back to your bank account as per REQ:***. This will take 5 working days before the refund will be finalized.
Note on this number you have set up the usage limit for R0.00 the SMS notify you that you have used up the free data 500MB and the 350 minutes you need to load data and airtime now on the sim card for further usage until the next allocation for the new month allocation.
Once this has been used up the account will change to Top Up package and the account will not be billed for any calls or data usage.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the request has been sent to the banking department on the 4-1-2016 to refund the amount for R3025.63 back to your bank account as per REQ:***. This will take 5 working days before the refund will be finalized.
Note on this number you have set up the usage limit for R0.00 the SMS notify you that you have used up the free data 500MB and the 350 minutes you need to load data and airtime now on the sim card for further usage until the next allocation for the new month allocation.
Once this has been used up the account will change to Top Up package and the account will not be billed for any calls or data usage.
Kind Regards,
Alice van der Merwe
***