1 reviews | Active since Nov 2016
MTN failing to cancel a ********** contract under my name
<p>I am very fed up at MTN I am a victim of identity theft. Someone **********ly opened a cellphone contract with my identity.I reported the case with MTN,I even submitted my certified ID document and affidavit as per request from MTN.Is now more than a month and I was never contacted by MTN and I was promise that they will call me within 7 after reporting the case and also that my case will be resolved within a month.Now my credit record is being tarnished by something that is not my own doing.When my contract ends with MTN I will never subscribe to them anymore.No wonder Nigeria sued you MTN, you are highly ***********.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that the credit of R1399.02 was passed in your contract account on the 09/12/2016 for ********** account,we have sent you the open item report for your perusal to ***.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that the credit of R1399.02 was passed in your contract account on the 09/12/2016 for ********** account,we have sent you the open item report for your perusal to ***.
warm regards
mike
REQ:***
Up to day I never received any form of correspondence from MTN, be it telephonic, email or whatsoever. And when check balance to me the money that was **********ly incurred is still under my account. It seems like we will even cross over to 2017 without this case being resolved. This really frustrate me and *****s my peace. Maybe I should elevate it to consumer regulating bodies, perhaps I'll find closure to this nightmare.
Up to day I never received any form of correspondence from MTN, be it telephonic, email or whatsoever. And when check balance to me the money that was **********ly incurred is still under my account. It seems like we will even cross over to 2017 without this case being resolved. This really frustrate me and *****s my peace. Maybe I should elevate it to consumer regulating bodies, perhaps I'll find closure to this nightmare.