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Alistair C

1 reviews | Active since May 2012

25 Sept 2018, 12:56

MTN failing at doing their job.

I have been trying to get mtn do a simple task as doing a debit order on my account on the 1st of every month as what they have agreed to. Yet every month they fail to do that then in return I have to phone them and plead with someone to just do their job that they get paid for.

Last month August 2018 mtn did once again not do a debit order as they are contractually obligated to do and this month I'm stuck paying a double month account. On calling mtn they claim that their system was at fault as it is for the last year I I would have to pay for their mistakes.

Mtn need to comply with the contracts that they make up for customers and stop trying to bully customers and misuse the industry.

It unacceptable that clients must ensure mtn does their job.

0
Replies (3)
AC
Alistair C's update26 Sept 2018, 06:21
Reviewer Update
Hello. Please do not ad a debit order as MTN is unable to do the debit order correctly. CANCEL ALL DEBIT ORDERS FOREVER.
AC
Alistair C's update26 Sept 2018, 06:33
Reviewer Update
Cancel all debit orders on my account C ********** . I will be paying via eft every month that way MTN will not feed me lies of technical errors etc. And I will not be left with excessive bills. CANCEL DEBIT ORDERS FROM NOW ON.
AC
Alistair C's update26 Sept 2018, 06:33
Reviewer Update
Cancel all debit orders on my account C ********** . I will be paying via eft every month that way MTN will not feed me lies of technical errors etc. And I will not be left with excessive bills. CANCEL DEBIT ORDERS FROM NOW ON.