MTN failing at Data

First lodged a complaint on 23 July 2019. I bought a data bundle of 2GB + 1GB for R260. I was only credited the 2GB. I have heard back from the Enterprise support services 3 times after I made follow ups. The same answer is given to me: The ticket is still under investigation. The last comms I had was on 7 August 2019. Its annoying how long this is taking. If that promotion does not exist anymore then remove the promotion as it is still available for selection in the MTN app! I would like my data sooner rather than later as you are currently going against the consumer act.