MTN FAILING
<p>Please can a Snr Manager...NOT A CC AGENT. phone me and resolve my problem as MTN is not allocation the full amount due "my call 100" only receiving R50 airtime for the past 3 months. (Jun,Jul, Aug). Ref SMC ********** 5837. I fail to see how the cc agent can tell me that the full amount was allocated but IT WAS NOT. The next step - please cancel both contracts as they will NOT be renewed.</p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter was investigated, and as per system record provisions were done accordingly. Please be advised that you have content charges on your account with a company named Mira networks. As soon as your monthly provisioning is allocated, the content subscription starts deducting. Please note the below provisioning date and time.
Provision was done at 2016-06-27 00:27:12.0 content charges started to deducted from 2016-06-27 09:35:31.0
Provision was done at 2016-07-27 00:23:40.0, content charges started to deducted from 2016-07-27 01:02:20.0
Provision was done at 2016-08-27 00:23:56.0 content charges started to deducted from 2016-08-27 02:13:24.0
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter was investigated, and as per system record provisions were done accordingly. Please be advised that you have content charges on your account with a company named Mira networks. As soon as your monthly provisioning is allocated, the content subscription starts deducting. Please note the below provisioning date and time.
Provision was done at 2016-06-27 00:27:12.0 content charges started to deducted from 2016-06-27 09:35:31.0
Provision was done at 2016-07-27 00:23:40.0, content charges started to deducted from 2016-07-27 01:02:20.0
Provision was done at 2016-08-27 00:23:56.0 content charges started to deducted from 2016-08-27 02:13:24.0
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********