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STHEMBISO X
1 reviews | Active since Jan 2014
15 May 2018, 21:23
Mtn failer
Hi,can you please assist I’ve been trying to clear or cancel a contract with mtn from January,when the contract was opened which was **********ly open under my name,I’ve been given a runaround with mtn who always say the matter is being allocated to someone to solve and a consultant is going to forward the matter to a supervisor to escalate the matter but nothing ever happens and the matter has surpassed the 21 working days period that they say they solve a matter under, they last gave a reference no: ********** 41 and prior to that I was given 1- ********** 8094 and to make it worse it’s appear in my ITC record and then impact me negatively to the financial institutions.
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
16 May 2018, 07:44Good day Sthembiso,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that in order for a ***** account to be investigated, you need o contact them directly by dialing ***. they have the access to our ***** systems.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply16 May 2018, 07:44
Official
Good day Sthembiso,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that in order for a ***** account to be investigated, you need o contact them directly by dialing ***. they have the access to our ***** systems.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
SX
STHEMBISO X's updateReviewer Update
16 May 2018, 15:58Please read my message,I’ve been doing so from January 2018 now it’s May 2018,nothing has happened and again nothing is going to happen,you just doing what you doing as a formality.
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STHEMBISO X's update16 May 2018, 15:58
Reviewer Update
Please read my message,I’ve been doing so from January 2018 now it’s May 2018,nothing has happened and again nothing is going to happen,you just doing what you doing as a formality.
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STHEMBISO X's updateReviewer Update
17 May 2018, 11:51Again I’ve called the number provided by the person the person that rep**** from Mtn complaint team but it’s also not being answered which goes to really show that Mtn is really a failer and really fail to correct it’s self.
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STHEMBISO X's update17 May 2018, 11:51
Reviewer Update
Again I’ve called the number provided by the person the person that rep**** from Mtn complaint team but it’s also not being answered which goes to really show that Mtn is really a failer and really fail to correct it’s self.
SX
STHEMBISO X's updateReviewer Update
17 May 2018, 11:51Again I’ve called the number provided by the person the person that rep**** from Mtn complaint team but it’s also not being answered which goes to really show that Mtn is really a failer and really fail to correct it’s self.
SX
STHEMBISO X's update17 May 2018, 11:51
Reviewer Update
Again I’ve called the number provided by the person the person that rep**** from Mtn complaint team but it’s also not being answered which goes to really show that Mtn is really a failer and really fail to correct it’s self.