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STHEMBISO X
1 reviews | Active since Jan 2014
05 Jun 2018, 16:10
Mtn failer 2
As per first review which was done in May 2018,about mtn failing to close a contract that was **********ly open,till to date they are still failing and when I call they say the same story of escalating it to their manager as from January 2018,Mtn as rest my case ??,pathetic service.
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MTN South Africa's replyOfficial
05 Jun 2018, 17:49Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply05 Jun 2018, 17:49
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,