MTN failed wifi router

Hi

I placed an order for a wifi router on the 25th of September and even paid pro rata until month end September plus a full month service for October and today is the 7th of October and yhe router is still not delivered.

Every time i call they say i keep refusing delivery and the lady who assisted me with the deal Slindile Shembe is now ignoring my emails.

I would like to cancel the deal please with full refund from MTN,i am tired of calling customer service with no help and emailing with no response. If no response is still done,unfortunately i will then have to take this case up with my legal team ASAP.

Thank You Anathi Jobo ***