MTN Failed to Update Experian Credit Profile Despite Account Settlement & Promises

I am deeply disappointed with MTN’s failure to update my credit profile with Experian, despite repeated assurances. My account BA*** was paid in full in December 2024, yet it continues to reflect a negative record on my Experian report. This error is severely impacting my credit score and financial opportunities.

I raised this issue with MTN (Ticket Reference: ***) and was explicitly assured that my credit profile would be corrected. Months later, no action has been taken. Follow-up calls and emails yield generic responses like "We’re escalating this" or "Allow 7–10 working days," yet the problem persists.

Summary of Failures:

1. Inaccurate Reporting: A settled account is wrongly flagged as in arrears. 2. Broken Commitments: MTN promised resolution but provided none.

3. Lack of Accountability: No proactive updates or urgency to fix their error.

I urge MTN to: - Immediately update my Experian profile to reflect "Paid in Full."

-Confirm in writing once resolved.

- Audit internal processes to prevent this for others.

Until resolved, I caution customers about MTN’s disregard for credit health. A company that ignores its impact on clients’ financial futures cannot be trusted.