1 reviews | Active since Jul 2014
MTN failed to respond to my complaint correctly
I cannot seem to get MTN to respond CORRECTLY to my complaint:- (MTN PLEASE READ MY COMPAINT BEFORE RESPONDING)<br> 1) MTN erroneously debited my bank account on 31/12/2014 for an amount of R261.00 for an account I do not have.<br> 2) I instituted a stop order at my bank reversing the payment.<br> 3) MTN then reimbursed me the amount of R261.00 on 21/01/2015<br> 4) I therefore owed MTN and amount of R261.00 but received a text saying I owed them R272.40 which I paid to MTN via Internet banking on 19/02/2015 - proof can be supp****.<br> 5) MTN then FURTHER DEBITED MY ACCOUNT with and amount of R272.40 on 27/02/2015.<br> 6) MTN THEREFORE OWES ME AN AMOUNT OF R272.40<br> <br> WHY WON'T MTN SORT THIS OUT???? DESPITE MY ATTEMPTS TO SORT THIS OUT MTN RESPONDS SAYING I OWE THEM!!!
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
As per our telephone conversation, please send the proof of payment for the amount paid so that we can allocate the funds paid correctly.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
As per our telephone conversation, please send the proof of payment for the amount paid so that we can allocate the funds paid correctly.
Thank you
Wenzile Masina
REQ:***