LK
Lina K
1 reviews | Active since Aug 2026
26 Aug 2026, 12:39
MTN failed to resolve my account issue and now its affecting my credit record
I am extremely disappointed with MTN and the way my account has been handled
Helpful (0)
Replies (1)0
Replies (1)LK
Lina K's updateReviewer Update
26 Aug 2026, 12:43MTN’s handling of my account has been extremely frustrating
I am extremely disappointed with the way MTN has handled my account and the lack of proper communication throughout this matter.
My MTN account was handed over to Vericred, and I was repeatedly told that the account was with Vericred. However, Vericred later confirmed to me in writing that MTN had instructed them to retract/withdraw the account on 6 October 2025, with the account marked as “DEBT CLOSED” and “CLOSE_WITH_OTHER_EDC.”
Despite this, I struggled to get clear answers from MTN regarding the status of the account and documentation confirming that the matter had been resolved. Vericred also confirmed that they no longer had the account.
What makes this particularly frustrating is that the unresolved or incorrect information surrounding this account has affected my credit profile and, consequently, my ability to obtain further credit.
I have made every effort to resolve this matter and obtain clarity, yet I have been sent from one party to another without a satisfactory resolution from MTN.
I believe customers should not have to spend months chasing a company for accurate information about an account that MTN itself instructed the collection agency to close or withdraw.
MTN, I am requesting the following:
1. Written confirmation of the current status of my account.
2. Confirmation that the account is permanently closed and that no outstanding balance is being pursued.
3. Confirmation that all relevant credit bureau information has been corrected or updated where necessary.
4. A proper explanation of why I was repeatedly told that the account was still with Vericred when Vericred had already confirmed that MTN had withdrawn the account
This experience has been extremely disappointing and has caused unnecessary stress and financial consequences. I would appreciate an actual resolution rather than being referred back and forth between MTN and Vericred especially when i am will to settle the debt
LK
Lina K's update26 Aug 2026, 12:43
Reviewer Update
MTN’s handling of my account has been extremely frustrating
I am extremely disappointed with the way MTN has handled my account and the lack of proper communication throughout this matter.
My MTN account was handed over to Vericred, and I was repeatedly told that the account was with Vericred. However, Vericred later confirmed to me in writing that MTN had instructed them to retract/withdraw the account on 6 October 2025, with the account marked as “DEBT CLOSED” and “CLOSE_WITH_OTHER_EDC.”
Despite this, I struggled to get clear answers from MTN regarding the status of the account and documentation confirming that the matter had been resolved. Vericred also confirmed that they no longer had the account.
What makes this particularly frustrating is that the unresolved or incorrect information surrounding this account has affected my credit profile and, consequently, my ability to obtain further credit.
I have made every effort to resolve this matter and obtain clarity, yet I have been sent from one party to another without a satisfactory resolution from MTN.
I believe customers should not have to spend months chasing a company for accurate information about an account that MTN itself instructed the collection agency to close or withdraw.
MTN, I am requesting the following:
1. Written confirmation of the current status of my account.
2. Confirmation that the account is permanently closed and that no outstanding balance is being pursued.
3. Confirmation that all relevant credit bureau information has been corrected or updated where necessary.
4. A proper explanation of why I was repeatedly told that the account was still with Vericred when Vericred had already confirmed that MTN had withdrawn the account
This experience has been extremely disappointing and has caused unnecessary stress and financial consequences. I would appreciate an actual resolution rather than being referred back and forth between MTN and Vericred especially when i am will to settle the debt