MTN failed to process my phone insurane

<p>This has been ongoing since March. I purchased a phone from Sheperd at MTN Sandton last year. I app**** for insurance. This was not processed and I was not informed. When my phone was lost I attemted to claim on the insurance, and since then I have been chasing them for a resolution. I even had the store manager call me ********. I have been referred to pinnacle marketing who after telling me they could not assist, called me to tell me they would be processing my claim, and asked me to complete a claim form. I submitted it, and was then ignored for two weeks, until I chased them 3 times, when I was told i was out of their "6 month window"</p> <p> </p> <p>I do not know what that means. I want my phone replaced, I acted in good faith as a long term customer of MTN. </p>