MTN failed to process cancellation, continued ******* debits, no access to billing department

I requested cancellation of my MTN contract in August 2025. The first MTN agent failed to correctly process or confirm the cancellation, which resulted in MTN continuing to debit my account for three months after the cancellation request. Since then, I have been in ongoing communication with Ayesha Jeffa and her manager, who keep shifting responsibility to the billing department — a department I, as the customer, cannot contact or escalate to directly. Despite MTN acknowledging that this is a billing issue, the debits have continued, and no refund has been processed. MTN currently owes me more money than they are attempting to debit, yet they are still pulling funds from my account. This is unacceptable, *********, and financially disruptive. To make matters worse, I have now publicly shared this experience on TikTok, where the post is currently trending, because months of private escalation have led nowhere. I am demanding the following immediately: • Written confirmation that my contract was cancelled in August 2025 • An immediate reversal/refund of all amounts debited after cancellation • A stop to any further debits with immediate effect • Written confirmation that my name and account are cleared and corrected MTN cannot continue debiting customers due to internal failures and then hide behind departments customers are not allowed to contact. This situation should never have escalated this far.