MTN FAILED TO CANCEL CONTRACT

On 17 August I called the Call Center to cancel two of my contracts at MTN. I spoke to Nomapelo who assured me that this will be done and that I will not gave to make a payment. In September I received a statement showing that my account is in arrears. I called again on 29 September and spoke to Tembi who told me that the contracts will be cancelled. Shenaz (supervisior) on the 22 October told me that she will log a request for investigation and in the mean time un suspend my phone and that feedback will be supp**** to me. I never received any feedback, I got billed again and my outstanding balance now is R1300. This is absolutely terrible service and if I end up being blacklisted as a result of MTN's pathetic client service and *********** staff, I will even go as far as the media. I need someone competent to assist me ASAP