AA
Arafat A
1 reviews | Active since May 2011
11 Mar 2015, 12:26
MTN Failed promises
I had a query logged on Hello Peter on 25th Feb for poor service and overcharges on my contract, I received a very short e-mail from MTN on the 4th March. <br> The e-mail said that i would get a call from MTN to resolve my query in 54 hours, it is now 168 hours later and no one from MTN has called me back<br> Please can someone have the courtesy to call me back, I am your customer that needs some help, surely your customer service can
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MTN South Africa's replyOfficial
17 Mar 2015, 13:35Hello arafat,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note the following regarding your query:
The R500.00 limit you are referring to is for self service transactions. You are on an open line which means that if you exceed your provisioned airtime and data you will be charged out of bundle rates.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note the following regarding your query:
The R500.00 limit you are referring to is for self service transactions. You are on an open line which means that if you exceed your provisioned airtime and data you will be charged out of bundle rates.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply17 Mar 2015, 13:35
Official
Hello arafat,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note the following regarding your query:
The R500.00 limit you are referring to is for self service transactions. You are on an open line which means that if you exceed your provisioned airtime and data you will be charged out of bundle rates.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note the following regarding your query:
The R500.00 limit you are referring to is for self service transactions. You are on an open line which means that if you exceed your provisioned airtime and data you will be charged out of bundle rates.
Thank you
Wenzile Masina
REQ:***
Best regards,