1 reviews | Active since Feb 2018
MTN FAILED ME AS THEIR CUSTOMER....
mtn failed me as a their consumer, I received a statement bill for the next debit for my contract phone, it still appears that I will still be paying the summer mobile a package that I don't have still. no one has even bothered to even call me with regards to this I am very disappointed to think I have a contract with mtn I just want to settle an change from mtn the service is beyond terrible, very ******** to customers queries. moving forward I will find another way to resolve this.
Good day Consuwella,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes to have an issue hanging for so long.
This matter was escalated to the relevant department as per the previous response. We will take it to the next level of management for urgent response.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Consuwella,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes to have an issue hanging for so long.
This matter was escalated to the relevant department as per the previous response. We will take it to the next level of management for urgent response.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,