MTN FAIL TO CANCEL ACCOUNT

I sent a written request to cancel my contract that has already finished it's term, on 27 January 2015 to MTN Customer Services. They responded on 1 February 2015 to inform that the request was sent to the Cancellation department and they will contact me within 3 working days. I'm still waiting....<br> <br> I tried calling the Call Centre and had to wait over 20 minutes on two occasions and then gave up.<br> <br> I went to the MTN store to cancel and refused referring me to the Call Centre.<br> <br> I think that MTN want to deliberately frustrate customers who want to cancel contracts. Their overall service is pathetic. The Call Centre agents seem to be clueless and their shops are equally useless. The shops are very happy to sign new contracts but cannot cancel contracts.