SS
Sanelisiwe S
1 reviews | Active since Jan 2024
29 Jan 2024, 09:05
MTN FAIL ME
I write this review with tears in my eyes, people broken down to my house on the 25 December 2023, part of the items ****** was iPhone12 and case was reported on the same day with SAPS.
This device was insurance with mtn from the time of purchase. On the 27 December 2023 claim was submitted with mtn claims, after the assessment was done, on the 23 January 2024 I received a SMS stating the claim has declined, quickly after that I receive another SMS stating "Y'ello, Sorry to see you go, Your MTN insurance policy, underwritten by Santam, a non-life insurer, with policy number MTNR734162 has been cancelled as requested." How is that possible that so quickly, my insurance policy was cancelled without my consent, was this cancellation of the policy made to stop me from enquiring reasons behind insurance declining.
I'm not happy how this case was assessed, I have a contract that I still pay for without fail yet the insurance policy taken did not pay me, WHY TAKE A INSURANCE POLICY WHEN ITS WON'T PAY YOU IN CASE OF UNFORSEEN CIRCUMSTANCE?
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Sanelisiwe S's updateReviewer Update
08 Feb 2024, 01:54I was told by the Mtn store to re-do the claim but none has contacted me or shared status of the claim, it's disappointing to learn that mtn doesn't really care about it customer. Word at mtn is that you have to create a story for them to really believe you otherwise they won't proccess the claim. I find it hard that I have to lie and create a story in order for my claim to be paid. I took insurance because I wanted security but I'm not being help.Would I recommend Mtn to the next person? Never.
SS
Sanelisiwe S's update08 Feb 2024, 01:54
Reviewer Update
I was told by the Mtn store to re-do the claim but none has contacted me or shared status of the claim, it's disappointing to learn that mtn doesn't really care about it customer. Word at mtn is that you have to create a story for them to really believe you otherwise they won't proccess the claim. I find it hard that I have to lie and create a story in order for my claim to be paid. I took insurance because I wanted security but I'm not being help.Would I recommend Mtn to the next person? Never.