MTN Fail!
I have requested in writing on 26 June 2017 for MTN to cancel my broadband contract. To date I have been billed for this and now they are requesting me again to given written notice??!!! This is ****************. Backwards and forwards emails from their retention department and customer care does not seem to be bothered at all.
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Replies (2)
MTN South Africa's replyOfficial
18 Sept 2018, 07:27Good day Ronelle Theron Taylor
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
MTN South Africa's reply18 Sept 2018, 07:27
Official
Good day Ronelle Theron Taylor
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
18 Sept 2018, 13:42Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your broadband cell number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
MTN South Africa's reply18 Sept 2018, 13:42
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your broadband cell number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,