AB
Alan B
1 reviews | Active since Dec 2010
31 Mar 2017, 10:06
MTN..Faceless and Useless
<p>After 18 years with MTN(mostly via Nashua Mobile thankfully), cannot believe the facelessness of this organisation. Upgraded to 950XL 30 Sept 2016. Phone spent 6 weeks in JNB being repaired. Then 1 week to authorise it as Out of Box Failure. And now 2 weeks waiting for Walker Drive PE to bother to arrange another device, as they "have no stocks to replace the device with". What ****!! Finally got through to this branch yesterday..was promised a call back at 8.30 today, as the "guy handling the OBF was not in"..further ****! BUT, do you think you will be able to contact one senior member of staff anywhere?? Forget it!! Even kindness from the repairer of Microsoft in JNB...whom I trust..has had zilch effect..9 weeks and still i wait for MTN to find time to sort me with a replacement or alternative?? No ways. Next step...and i mean this...i STOP all 3 my debit orders, and you can do the chasing, MTN, for a change. Sickening service. Faceless organisation. </p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
31 Mar 2017, 23:26Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to our RTT delivery department and the stores to assist urgent with the pick up off the device.
Kind Regards,
Alice van der Merwe
Reference Number: ***4
Best regards,
MTN South Africa's reply31 Mar 2017, 23:26
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to our RTT delivery department and the stores to assist urgent with the pick up off the device.
Kind Regards,
Alice van der Merwe
Reference Number: ***4
Best regards,
AB
Alan B's updateReviewer Update
03 Apr 2017, 14:24Dear Alice,
Thank you for the news which resulted in me calling the branch and yes, the phone had been delivered and i collected it. I am hopeful this one will be the one which restores my faith in the product, and certainly so, in MTN also.
I appreciate the help and warm regards, Alan Burdett
AB
Alan B's update03 Apr 2017, 14:24
Reviewer Update
Dear Alice,
Thank you for the news which resulted in me calling the branch and yes, the phone had been delivered and i collected it. I am hopeful this one will be the one which restores my faith in the product, and certainly so, in MTN also.
I appreciate the help and warm regards, Alan Burdett