MTN????????

Good morning.

I have a matter that has not been handled that needs urgent attention. My Experience with MTN have never been such a struggle.

I have a month to month contract that I have been struggling more than a week to get the address changed for coverage from Bloemfontein to P.E. Ticket upon ticket has been logged through call centre with no success. Upon giving up I moved over to Vuyo at Mtn Store 2nd ave and Cape Road. After handing in my router and receiving my reference nr-IRMS***-He advised me to call *** to cancel my month to month contract, spend ages on the phone then I was advised to call Mondo as they arranged the contract, after more time on the phone I was advised that since JUNE all cancellations are handles in store. I went back to Vuyo on Wednesday and advised him of the instore cancellation, I forwarded him the email from Mondo to.

On Wednesday I took out another Wifi contract with the promise that he would personally handle the cancellation and keep me updated regarding the progress. After numerous calls not answered, whatsapps not rep**** I went to the MTN store yet again to find he is on leave until Monday. No one assisted and said I must come back on Monday. I have tried to call Bernard Breytenbach they said is the supervisor, no answer.

I have been a loyal customer with Mtn for a few year now and spend a lot of Money every month. I need my month to month contract cancelled as I am now paying for a service that I cant use.

Worst service experience ever for a small request, how will a big request be handled?? I have lots faith in MTN!!!!!

I would love a call!!!! ***.