DM
Dakshaa M
1 reviews | Active since Sept 2019
16 Oct 2019, 15:26
MTN extremely unprofessional.
When a 3 week repair takes 8 weeks and counting..Still waiting for my device and charger after MTNs unprofessional team took the time to separate my charger and phone and replace the charger with a disgusting second hand charger. I don't understand why it is taking so long for my charger to be found after your repair team misplaced it and the saddest and most disrespectful thing is that your team didn't think I would notice the disgusting second hand charger they sent with my device and thought that I would just accept that piece of junk. THE WORST is that they have no issue taking the debit order while I am sitting without a phone because of there unprofessional work ethic.
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MTN South Africa's replyOfficial
17 Oct 2019, 21:07Thank you for your patience
We have received feedback regarding your complaint:
Thank you for bringing your complaint to our attention, it is our responsibility to make sure that all of our clients are diligently served and satisfied, I have investigated your query and I apologise on behalf of MTN for allocating your repaired phone with a different charger, Our team in Midrand will assist us with the original charger and as I type this mail we have already logged a request for delivery of the charger to our store, we will contact you next week during the week to come and collect it from the store,
You will received an call from store soon once DSV delivery the charger.
Kind Regards,
Alice van der Merwe
MTN
We have received feedback regarding your complaint:
Thank you for bringing your complaint to our attention, it is our responsibility to make sure that all of our clients are diligently served and satisfied, I have investigated your query and I apologise on behalf of MTN for allocating your repaired phone with a different charger, Our team in Midrand will assist us with the original charger and as I type this mail we have already logged a request for delivery of the charger to our store, we will contact you next week during the week to come and collect it from the store,
You will received an call from store soon once DSV delivery the charger.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply17 Oct 2019, 21:07
Official
Thank you for your patience
We have received feedback regarding your complaint:
Thank you for bringing your complaint to our attention, it is our responsibility to make sure that all of our clients are diligently served and satisfied, I have investigated your query and I apologise on behalf of MTN for allocating your repaired phone with a different charger, Our team in Midrand will assist us with the original charger and as I type this mail we have already logged a request for delivery of the charger to our store, we will contact you next week during the week to come and collect it from the store,
You will received an call from store soon once DSV delivery the charger.
Kind Regards,
Alice van der Merwe
MTN
We have received feedback regarding your complaint:
Thank you for bringing your complaint to our attention, it is our responsibility to make sure that all of our clients are diligently served and satisfied, I have investigated your query and I apologise on behalf of MTN for allocating your repaired phone with a different charger, Our team in Midrand will assist us with the original charger and as I type this mail we have already logged a request for delivery of the charger to our store, we will contact you next week during the week to come and collect it from the store,
You will received an call from store soon once DSV delivery the charger.
Kind Regards,
Alice van der Merwe
MTN
Best regards,