1 reviews | Active since Jun 2018
MTN extremely rude telemarketer / call centre agent
Dear MTN
I am extremely upset regarding a telemarketing call that I received from one of your telemarketers / call centre agents today (18 June 2018) at 15:16 from an unknown number.
The telemarketer phoned me about a promotion where I must select a number between 1 and 5 and then I will win a prize which is a discount of up to 75% on several MTN supported products (Cell phones, routers, tablets etc.).
I proceeded to tell him that I am not interested and asked that he please remove my number and not phone me again.
He proceeded to SCREAM the following at me in a very rude way: "Why do you think I am calling you?? Your ID is *** (he had my correct ID). You clearly have a problem with your listening s****s and your understanding and I suggest that you work on your listening s****s and understanding s****s and then I will phone you again.” I asked for his name and he dropped the phone in my ear.
It is unacceptable for a telemarketer / call centre agent to treat a potential customers like this.
I sincerely hope that you record your phone calls and I would like a detailed response regarding this.
Kind regards
Melanie
Good day Melanie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we do not accept such behaviour from any MTN staff. Since the call was from an unknown number, this call sounds to have been made from an external company offering our products. What I do require from you is the name of the said company. I do understand that you do not have the name of the company at this moment, however, he did state that he would call you back. I also require the number that he called you on. The date and time you have already provided us with. Please understand that this was a call received from an incoming unknown number so this information is vital to ensure that proper discipline is taken against him.
Kind regards,
Ishie.
Complaints Management Team.
Good day Melanie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we do not accept such behaviour from any MTN staff. Since the call was from an unknown number, this call sounds to have been made from an external company offering our products. What I do require from you is the name of the said company. I do understand that you do not have the name of the company at this moment, however, he did state that he would call you back. I also require the number that he called you on. The date and time you have already provided us with. Please understand that this was a call received from an incoming unknown number so this information is vital to ensure that proper discipline is taken against him.
Kind regards,
Ishie.
Complaints Management Team.