MTN, Extremely POOR service YET AGAIN

I must say after reading most of the reviews I am definitely not the only one getting the worst service from MTN !!! I’ve canceled my contract with them a few times last year, however after looking at my bank statement they have continued to take amounts out of my bank account !!! I then decided to go to vangate mall MTN and lemme tell you, I spoke with 2 ladies Aqeelah and Yusrah.. when I spoke to aqeelah she was extremely rude and tried to get me out the store as quickly as possible and even softly told me that she was the manager of the store.. I asked to speak to someone else and she went to get yusra likely a close friend of her’s as she came over and did the same thing. I asked if I could please cancel my contact with MTN as it should’ve been canceled last year already, she simply rep**** we can’t help you here, you have to call in with the MTN number.. I advised that I don’t have this number hence me coming in to store to get help, she rep**** we can’t help you here as we MTN doesn’t have phones available in the store to call through to get the contract cancelled I rep**** are you really saying I have to leave and find another way to get help yusra rep****.. I told you we can’t help you here and I have to leave the store as a result. I politely got up and left the store.. I have no resolution to my issue and am really hoping I can get someone to assist me with this.. I really don’t even mind waiting to get my money back as long as I know someone is dealing with my complaint.