MTN -Extremely Poor Service, both East Rand Mall Branch & Repair Centre

<p class="MsoNormal">I took my Samsung S6 Edge to the East Rand Mall Branch on the 24^th April to have it sent it in for Repairs because it was refusing to charge or hold a charge correctly. I did the paperwork and the lady at the store advised that it would take 21 days for the repairs. After 2 weeks, I contacted the repair centre because I hadn’t had any feedback and after a few days, I received an sms stating that the quotation for repairs was R2500, which shocked me because the phone was still under Warranty, I immediately called back and disputed the quote, I was then advised that because the phone was submitted without proof of purchase, they had no choice but to charge me for the repairs and they cannot accept the Proof of purchase after the fact because the store should have not sent it without the do***ent. I refuse to have to pay R330 to have my phone sent back, then have to resubmit it again with the Proof of purchase. This is ******ion and I will not accept it, so between the store having to cover the R330 or the Repair Centre accepting the Proof of Purchase after the fact, MTN needs to sort out their processes.</p>