MTN EXTREMELY Poor Service

My MTN account is now blocked for the 3rd consecutive day. I spoke to several people at MTN to assist me and was initially advised to pay my monthly instalment + the amount for the next billing. After paying R2500, which includes double the instalment, I was then advised to pay another R2269 in order for my account to be unblocked. As I desperately need my phone, I obliged and paid the amount. Following this, MTN demanded another R1300 and I was told by Morret Xaca, who consulted with a lady by the name of Mama Nkosi, that any over payment can be refunded after my account is updated. In total MTN wanted or shall I say demanded that I pay R6023 on an account that only requires R1200 per month in order for my account to be unblocked. In the end, both Morret and Mama Nkosi admitted that MTN have an issue between their SMS and Billing system, which caused the issue and that I should not be paying any additional amounts. I was advised that my query was logged with MTN system support and that my phone will be unblocked today, 27 March 2024.

This morning, phone still not unblocked, I called MTN again and spoke to a lady by the name of Dudu Mhlongo, who again logged a ticket with system support to allocate the R2270 payment and unblock my phone, which will apparently happen in an hour's time, it is now 8h35 and I must check again at 9h35 :(.

The wait continues, and I am 100% sure that I will have to contact MTN again. This is extremely disappointing as I have been a loyal MTN customer for more than 20 years now.