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Jan B

1 reviews | Active since Mar 2009

03 Oct 2018, 15:20

MTN - Extremely poor service

Extremely poor service!! My cellphone was taken from me at gun point. I went to MTN Centurion to blacklist the phone, which was done. I also did a sim swop at the same time. I then bought a new phone. The insurance requested the ITC number for the blacklisted phone. I phoned MTN for the ITC number and they blacklisted my new phone, as well. MTN admitted they made a mistake by blacklisting my new phone. However, keep your phone off for up to 72 hours for the in-blacklist to happen.

I phoned them again to request this process to be sped up, but nobody is willing to assist me. MTN admitted to the mistake, but the customer must be inconvenienced.

I am extremely unhappy about this situation.

0
Replies (2)
MTN South Africa
MTN South Africa's reply04 Oct 2018, 07:43
Official

Dear Jan

Thank you for your post.

According to ref no: ***, I pick up the bellow, the handset was unblacklisted.

Your handset has been Unblacklisted by MTN Service Provider.

If the handset was insured, this document will serve as proof of Unblacklisting.

Account Number : A***

Cell Phone Number : ***

Make & Model : HUAWEI/FIG-LX2 (FIGO-L02)/P...

IMEI Number : ***Date

Reported : 2018/10/01

ITC Reference Number: ***5

If the above is not correct, please email me *** I will assist further.

Warm Regards

Roanne Juggannadh

Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply05 Oct 2018, 08:04
Official

Goodday Jan

As per our conversation, the handset is now working.

Thank you so much for your patience with us.

Warm Regards

Roanne Juggannadh

Complaints Management Team

Best regards,