JN
Jeanie N
1 reviews | Active since Sept 2017
16 Mar 2018, 22:39
MTN extremely poor service
My son ****** opposite the JSE on Gwen Ave, Sandto. His mobile pgone was ****** , we tried desperately to get hold of MTN to put a stop on the phone. The incident hapoened at about 19-30. MTN call centre and the any line were not avaliable or when we got through they cut the call. It is now 22h37, we still cannot get through. Totally unacceptable.
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MTN South Africa's replyOfficial
19 Mar 2018, 22:46Thank you for your post.
We sincere apologized for any inconvenience incurred.
Your reference number used as the complaint is ***.
We do not pick up this number is registered on our network.
Both account numbers with the ID number *** is no more active.
If your son used a MTN number in the device he need to contact our prepaid department on 173 for assistance. If your son used a vodacom number in the device he need to contact Vodacom for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply19 Mar 2018, 22:46
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Your reference number used as the complaint is ***.
We do not pick up this number is registered on our network.
Both account numbers with the ID number *** is no more active.
If your son used a MTN number in the device he need to contact our prepaid department on 173 for assistance. If your son used a vodacom number in the device he need to contact Vodacom for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,