MTN EXTREMELY POOR PRODUCT KNOWLEDGE on Home Uncapped 5G ZTE Router !!!!!!!!!!!!!!!

MTN EXTREMELY POOR PRODUCT KNOWLEDGE !!!!!!!!!!!!! As of the 3rd of August 2022 - I have opted for the Home Uncapped 5G 100mbps contract - the staff were extremely eager to assist to make the sale and I was promised that this router will see to all my needs from working from home , streaming and gaming. HOWEVER this is not the case , every call made to call center or coverage lines have had no success - I have an issue with the NAT (Network Address Translation) Type - this should be at type 2 to allow for online gaming but I am getting a NAT Type 3 (Strict) and this is proving to be a pain for any online gaming - I've tested with other ISP's and I do get NAT Type 2 but on the "promised" Router , I am not !!! the router allows for a VPN client connection however MTN does not offer this service to Personal customers only business - Port Forwarding, UPnP, DMZ configurations also do not work - The router is also unable to function in Bridge Mode ! This is absolutely frustrating and shows the lack of support from MTN - There is still no support being offered and as long as the sale is done - there is no customer engagement to assist in resolving this matter - Don't market a product and have no idea how it works !