1 reviews | Active since Jan 2024
MTN - EXTREMELY POOR CUSTOMER SERVICE.
I ported my number from Vodacom to MTN during the 1st week of December 2023. I completed the RICA process with MTN and received a SMS from Vodacom confirming the port. Since porting my number to MTN in December 2023,I have not been able to access my number.
I keep getting a message that my number is ' RICA BARRED".
I have been 3 times to a MTN store, and they claim the card has been RICA and all has been done from a store point.They cannot understand why this message is surfacing.
They claim that they have sent a e mail to the MTN PORT department requesting resolution (05 January 2024),however I have received no communication or resolution from MTN or the store.
I have e mailed MTN everyday since the 30 December 2023 upto 11 January 2024 with no response or resolution
I have also called their customer care number on 083 135 numerous times ,however they claim that they will log the matter ,but refuse to transfer me to a manager. ( STILL NO RESOLUTION AFTER ALL THE LOGGING).
I have not been able to call my customers since 1st week December 2023,since MTN fails hopelessly to resolve this matter or provide any form of customer support.
My account has been suspended for 2 months consecutively due to MTN not charging my debit card which is loaded on the MTN app under my profile.
The 2 consultants spoken to on the 15 April claim they cannot resolve the matter telephonically and promise to e mail a payment link.
After 48 hours and discussions with 3 different consultants ,my account is still suspended,I still do not have the payment link nor has a single manager or supervisor called me as per my request.
Please stay away from MTN.
Their back up service is pathetic and unacceptable.They have a don't care a damn attitude.
My account has been suspended for 2 months consecutively due to MTN not charging my debit card which is loaded on the MTN app under my profile.
The 2 consultants spoken to on the 15 April claim they cannot resolve the matter telephonically and promise to e mail a payment link.
After 48 hours and discussions with 3 different consultants ,my account is still suspended,I still do not have the payment link nor has a single manager or supervisor called me as per my request.
Please stay away from MTN.
Their back up service is pathetic and unacceptable.They have a don't care a damn attitude.