MTN Extremely Poor Customer Care

Good Day Nompumelelo,

I am really disappointed in MTN and its staff on how you treat your customers. I spoke to you last week about the 3 queries that I have logged as per below for the same issue that is not being resolved. On the call you promised that you will follow up and get back to me on Monday the 30th which you did not. You also promised that your supervisor will call me to discuss the matter of which they have not. In all this you closed the ticket but the issue is not resolved.

All 3 agents I spoke to promised me the same thing (matter will be resolved and will get back to you) but none of these have been done and all ticket just get closed.

Nompumelo please forward my request to cancel my contract as MTN has been taking double the money they should be taking without my consent, to me this is a breach of the agreement and cannot carry on with MTN. Please which my number to a prepaid number.

Tickets logged:

*** : I advised the agent about the double debit and request a refund but was advised a refund cannot be made and my account will be credited for October 2020 of which I accepted thou I was not happy about the double debit.

*** : MTN Blocked my number because my account was outstanding. I called in and advised the agent of what had transpired and what I was advised of which she promised to follow up and rectify the matter then get back to me of which she did not do so.

***: In November I was again double debited and when I called to enquire Nompumelelo advised this was due to a missed payment in October of which i informed her of what had happened and that my account should have been allocated the credit from the double debit in September but it appears this was not done. Nompumelelo as everyone else made a promise to get back to me on Monday the 30th Nov 2020 and she has not done so.

On all 3 queries they have been closed whiles not resolved which to me points out a HUGE flaw in your business processes or the staff you have. The ticket should NOT be closed if the matter has not been resolved but rather re-directed to the relevant department.