1 reviews | Active since Jul 2015
MTN extremely painful to deal with!
i am totally dumbfounded at the lack of competence, progress and poor systems in the cellular industry. MTN is a communications company but they are horrific at communicating! try call 083135 and see if you can get anything done. there are no humans at that number and it is totally useless. try call mall of africa on the numbers provided ***. The head office will happily provide you with these number that do not work. I have been chasing up mtn for 5 hours today so far and cannot make any headway. the call center line is so bad you cannot communicate. the agent saying hello, hello, hello for the entire duration of a 5 minute call. (after holding for ages...!!). they cannot put you through to anyone or any branch. another totally useless facility. go to a branch during loadshedding at a major mall and they are offline when virtually every other store is online. there is zero progress here and i think that mtn could cull 70% of staff if they improved their systems. 90% of any t6ime spent with an employees is a total waste of time. 99% of the time spent on any automated system is a total waste of time. I don't even know why i am still trying to join this disasterous organisation as i will age 10 years every time i have to deal with them. i am pursuing this purely because they lured my in with a suitable package and i've already had to go through a huge ordeal to cancel my previous deal. one should never call these guys while standing on a high building cos you'll surely jump off. if you carry a weapon DO NOT go into a store as you will likely be arrested for ******. i think if we can get through this signup stage it might smooth out but goodness gracious this is incredibly painful!!!!
Guaranteed, if they investigate they will find that every mass shooting in the USA was by an mtn customer!
There is no visit or call to a store or call centre that is under 1hour. I have been watching the other clients during my 3rd 4-hour visit to an mtn store.
The store staff don't know what is cutting.
The call centre has no humans and is a total runaround!
When the power is out everyone else has a backup plan but mtn store is down.
Staff tell me endless tales of frustration with the system.
Eskom has nothing in the level of incompetence and inefficiency offered by mtn!
Telkom customers you better be terrified of mtn buy Telkom.
Let's see if anyone at mtn even responds....
Guaranteed, if they investigate they will find that every mass shooting in the USA was by an mtn customer!
There is no visit or call to a store or call centre that is under 1hour. I have been watching the other clients during my 3rd 4-hour visit to an mtn store.
The store staff don't know what is cutting.
The call centre has no humans and is a total runaround!
When the power is out everyone else has a backup plan but mtn store is down.
Staff tell me endless tales of frustration with the system.
Eskom has nothing in the level of incompetence and inefficiency offered by mtn!
Telkom customers you better be terrified of mtn buy Telkom.
Let's see if anyone at mtn even responds....
1 star is not low enough for this utterly useless company!
there call center says "you never have to stand in queues again, do everything at your leisure". utter nonsense!
call centre send you round and round in circles and nobody knows what is going on. eventually they will tell you to go to a store where you will wait in queues and the the staff at every branch i have been to all complain bitterly about the poor, slow, hanging, dysfunctional system.
the store will inevitably refer you to the call center and so you will go on for months, until you go on a mass shooting spree.
Mtn's favourite avoidance technique is to tell you that they will "escalate" the issue. in reality that means, i am tired of dealing with you, i could not give a damn about the issue, i am going to put the phone down and throw away your details. You will never get any response or result from any escalation. i have had about 30 escalations and not a single response or resolution. i received a case-closed email on an escalation that got zero attention, but somehow the case is closed....
simple questions top staff at any level go unanswered.
for 4 months i have asked about 7 staff top tell me about the flights and voucher benefits offered on mtn products. nobody knows what it is but is is a a special that they use to lure in clients.
after 3 months of hell i eventually go connected to mtn. this whole week i have been trying to connect an esim to my watch. i follow up every day with 3 staff. each has escalated the matter. a week later and there has been zero progress!
i'm in too deep here now to turn back but i highly recommend that nobody else goes near this company! i long for the day when they might give me some reason to delete or edit this review but for 4 months now there has been a common thread of just **********, dysfunctional and pathetic survive from mtn.
1 star is not low enough for this utterly useless company!
there call center says "you never have to stand in queues again, do everything at your leisure". utter nonsense!
call centre send you round and round in circles and nobody knows what is going on. eventually they will tell you to go to a store where you will wait in queues and the the staff at every branch i have been to all complain bitterly about the poor, slow, hanging, dysfunctional system.
the store will inevitably refer you to the call center and so you will go on for months, until you go on a mass shooting spree.
Mtn's favourite avoidance technique is to tell you that they will "escalate" the issue. in reality that means, i am tired of dealing with you, i could not give a damn about the issue, i am going to put the phone down and throw away your details. You will never get any response or result from any escalation. i have had about 30 escalations and not a single response or resolution. i received a case-closed email on an escalation that got zero attention, but somehow the case is closed....
simple questions top staff at any level go unanswered.
for 4 months i have asked about 7 staff top tell me about the flights and voucher benefits offered on mtn products. nobody knows what it is but is is a a special that they use to lure in clients.
after 3 months of hell i eventually go connected to mtn. this whole week i have been trying to connect an esim to my watch. i follow up every day with 3 staff. each has escalated the matter. a week later and there has been zero progress!
i'm in too deep here now to turn back but i highly recommend that nobody else goes near this company! i long for the day when they might give me some reason to delete or edit this review but for 4 months now there has been a common thread of just **********, dysfunctional and pathetic survive from mtn.