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Brendan B

1 reviews | Active since Jul 2011

24 Feb 2015, 13:27

MTN Extremely Dishonest and Unhelpful

Never before have i experienced such bad service and dishonesty as i have noticed by MTN since being moved over from Nashua Mobile 2 months ago. The word that springs to mind is hate. In January i received a bill of 30k for a cellphone, the response i got was the billing is correct, no responses to my disputes via email? Why do MTN not talk to and engage their customers on issues that make them unhappy??? This month on a different number we are reaching a bill of almost 10k. Call centre says its data and correct. Now how does a persons cellphone bills go up 10 times since being moved to MTN with no change in user habits, how????<br> <br> I sincerely wish my contracts were expired or close to expiring so i can get out of this \relationship". You guys will now respond ever so nicely to this and make as if there is hope but no"

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Mar 2015, 11:50
Official
Hello rsa820517,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that a credit has been passed on your account.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
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