AJ
Arizona J

1 reviews | Active since Aug 2015

09 Sept 2015, 17:28

MTN Extrem Bad service

My 3 mtn lines were cancelled Nov 2014 without notification and despite me making full payment. Countless times since then I've been promised that the account will be sorted and the lines turned on. Its nearly Nov again and this has not happened.<br> In July MTN had the nerve to send my account to a debt collector even though I have a statement of account proving that they the ones that owes me Money. I then disputed this again with very little help from MTN all they do is send emails and tell me they'll get back to me which they never do. I then found out that not 1 consultant that I dealt with left notes on the account and the most recent consultant did not want to escalate my complaint to her manager.<br> The service I've been receiving is pathetic to say the least and has not only costed me time but money as well as I need to take time off of work to try and sort this mess out and to make it worse it has now negatively impacted my credit record.<br> <br> I want this mess sorted ASAP !!!<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Sept 2015, 10:16
Official
Hello Arizona Jacobs,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

Best regards,