Mtn Extra time

My phone was ****** on the 6 June 2025 , I bought a new on 7th tried to do sim swam, but it wasn't going through until , email MTN on Monday 9th of June , they advised me to go to my nearest MTN Shop so that they override , because someone was declining my sim swap application . I did that on the same day , they refused to listen to me they forced me to do another sim swap and buy new card. I did that they told me not use my phone and take out sim card for 24hrs, I did all that.

But still on the 10th of June 2025, still my number was not back , until i phoned MTN OSlo Beach, they helped me

After my phone was back extra airtime was done on 9th @ night .while my phone was still not working. I've been emailing customer care from the 10th , until the 18th they advised me to go to MTN again , I Went back to MTN Port Shepstone mall again.

They didn't want to listen the very same guy I showed him email he told me there's nothing he can do , with extra time I explained to and show him email from customer care. But I left without any help until today I can't buy airtime or any products from MTN UNTIL this is resolved. I am asking for anyone who can help I can't pay more R 450 for the airtime I didn't use , and i acted quickly to prevent it but they're are staff where not willing to help me