1 reviews | Active since Nov 2015
I wished to enter into a 2 year contract with MTN to get a tablet and a data contract. The young man assisting me, who was very laid back****erally), took 2 1/2 hours to go through the process, all the while chatting away to all and sundry. At the end of this very frustrating time, he said "O I am sorry, I made a mistake, the contract is now for 3 years. We have to DO IT OVER". At which time, I decided that this is ridiculous and not worth it, and asked him to cancel this contract. This time he actually sat up and did the cancellation. He even gave me a reference number. But true to what I have heard about MTN, at the end of the month, money was taken from my account by MTN. I reversed the charges, as I don't owe them anything. Some time after that I got a call from a lawyer who said, MTN have handed my over for non-payment. I told him the circumstances and he said he would handle this. However, yesterday I got another call and this time the person send my the Handover confirmation. They want that month's installment, plus interest and costs since November 2018!! MTN you must have the worst billing system in the world. Or is it just a case of taking what you can get and hoping people will roll over??
Best regards,
Best regards,
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