AW
Anneke W
1 reviews | Active since May 2013
18 May 2015, 08:48
MTN ******ionate billing YET AGAIN
Oh Hai. <br> <br> Seems you JUST can't seem to get rid of me! Today another nice surprise!! SUSPENDED ACCOUNT!!! AGAIN for a disproportionate amount billed on my data. Same as before. HOW?!?! I checked my browsing history... NOTHING out of the ordinary. So how is it possible for me to have normal data usage the one month, and an INSANE amount the next month, WITHOUT me even lifting a different finger?<br> <br> Don't worry though MTN. We will be chatting regularly, each day if I must. I have HAD it with you!!! There is a snowball's chance in HELL I'm able to pay THIS round's bill.
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MTN South Africa's replyOfficial
18 May 2015, 15:37Hello AnnekeWeber,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflects that the high usage comes partly from the previous bill cycle. Your account has not yet closed off, would you kindly call us on 09-06-2015 so we may investigate further on your high usage and rectify where necessary.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflects that the high usage comes partly from the previous bill cycle. Your account has not yet closed off, would you kindly call us on 09-06-2015 so we may investigate further on your high usage and rectify where necessary.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 15:37
Official
Hello AnnekeWeber,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflects that the high usage comes partly from the previous bill cycle. Your account has not yet closed off, would you kindly call us on 09-06-2015 so we may investigate further on your high usage and rectify where necessary.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflects that the high usage comes partly from the previous bill cycle. Your account has not yet closed off, would you kindly call us on 09-06-2015 so we may investigate further on your high usage and rectify where necessary.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,