mB
meldon B

1 reviews | Active since Sept 2014

16 Aug 2018, 16:30

MTN ******ion

I have had a contract with MTN and ported to prepaid and opened a me contract but I been billed for to contracts ,but I only have one active. My contract came to an end in may 2018 but cannot cancel it or port it to prepaid because it at legal. I went to the main store in pavilion explained to sales person who clear did not know her duty instead she shout at me to listen that the account with legal , I told her I needed to see her manager and both were in back and teamed up against me while I'm being held hostage to a contract that expired and I don't want and I still got to deal with *********** staff. It really pathetic the service ,I want this resolved and no one can help so I can get out of this contract with this company ,I advise others from experience don't go this root you regret it they quick to sign up and hold you hostage once they have your businesses then you be taken to cleaners

0
Replies (3)
MTN South Africa
MTN South Africa's reply17 Aug 2018, 06:03
Official

Good day Meldon,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that we cannot cancel your contract if it is with legal. The legal status needs to be removed first so that you may cancel. This would mean bringing the outstanding amounts up to date and then requesting for a cancellation.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa
MTN South Africa's reply17 Aug 2018, 06:03
Official

Good day Meldon,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that we cannot cancel your contract if it is with legal. The legal status needs to be removed first so that you may cancel. This would mean bringing the outstanding amounts up to date and then requesting for a cancellation.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

mB
meldon B's update17 Aug 2018, 09:05
Reviewer Update
Hi , there is no outstanding balance as your office has been billing me almost double of the contract I signed so in respect your should cancel and refund me immediately as the error been months on your side and no audit level of inspection picked up error so why do I still have to be held hostage for prolonged period that expired to put me into further expenses Meldon