DB
David B

1 reviews | Active since May 2015

25 May 2015, 14:10

MTN expires valid data and uses my airtime instead

Hi,<br> <br> Over the last couple of months, MTN has been putting an expiry date on the data I receive from a top up deal I've been on for years. <br> <br> They show that I still have data available, and yet my airtime gets used instead of my data. <br> <br> I've ended up using 100s of rands instead of my data.<br> <br> It would be great if they could stop putting an expiry date onto my data, and refund me for money I've lost.<br> <br> Please help.<br> <br> Kind regards,<br> David

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Jun 2015, 14:17
Official
Hello Dave27,

Thank you for taking my call.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. As per our telephonic conversation the bank details have been updated.

Best regards
Mantoa
REQ:***